Got Questions?
FAQ's
Everything you need to know about shopping at Lumière.
Check our current offers page for the latest deals and promotions.
Absolutely! Mix and match — you can choose a ring, a necklace, and a bracelet all in one combo. Total freedom to style your way.
We usually dispatch within 1–2 working days, and your parcel should reach you within 3–7 days depending on your location. You'll receive a tracking link via email and SMS once your order ships.
Yes, we offer FREE Cash on Delivery on all orders. Prepaid customers get free shipping on orders above ₹50,000!
Yes! As soon as your order ships, you'll receive a tracking link via email and SMS so you can follow your package every step of the way.
We offer easy 7-day exchange from the date of delivery. No returns. Just email us within 7 days of delivery to initiate the exchange process.
We offer exchanges within 7 days of delivery. Refunds are not available — only exchanges as per our policy.
No! All our pieces feature anti-tarnish gold plating designed to last longer and stay shiny like real gold. With proper care, your jewellery will maintain its brilliance for years.
You can email us at hello@lumiere.com or reach out via our contact page. We usually reply within 24 hours, Mon – Sat | 10:00 AM – 6:00 PM.